This was our familys first experience in this area. He was referred here by the hospital doctors as an interim facility pending long term plans for care. His Alzheimers condition brought him to the ER displaying some combative, aggressive behaviors. Oh and the 2 5 star reviews listed on this website Im nearly positive are from ladies who work there!!!! Unbelievable. I would not recommend taking your pet to this hospital. She smells bad and has not been bathed, her teeth are not brushed, clothes dirty. if they do pick up they transfer me to the nurses station and frequently no one picks up or they put me on hold for 7 to 12 min and dont come back. I call and the phone often rings for 2 to 3 minutes and no one picks up. The nurses wont even look at the chart to answer my questions. She is hospitalized for confusion and therefore cannot tell me if she ate, slept, drank, hurts or anything. After 10 days I have yet to talk to a nurse that knows anything about my mothers day. If I could give this hospital zero stars I would. In all though - its a very eye opening experience. Not all the staff was disappointing, but it was only about a handful. There were some positives though: some group activities were enlightening, and the main psychiatrist was excellent. I was supposed to have bloodwork done to make sure nothing was wrong with my thyroid. Medical doctors and therapists of some sort are supposed to talk with you daily, which they didnt. the facility wasnt kept as clean as it could have been. I overheard CNAs making fun of patients numerous times. I drank different juices as much as possible to try and keep some nutrients in my system. The food was so terrible that it made me nauseous to eat. Certain restraints were used on patients when they didnt need to be used. I had to basically beg for showers and my hygiene products daily. I arrived with a nice pea coat, and had to leave without it. Patients in wheelchairs who needed to use the bathroom were ignored, personal items were misplaced, lost, or placed on/given to other patients. The negativity and hostility in the air definitely makes it a horror movie for those actually trying to seek help. I felt like there were different nurses everyday, and none of them seemed to know how to handle their mentally ill patients. From what I observed and overheard when I arrived, the facility was short staffed. My hometown sent me to this facility on an EDO, even though I willingly said I would go. I am making a formal complaint with the higher ups due to the many problems with common sense i dealt with. They seemed baffled that i was from out of state and could not just get her sooner. I did not learn until 8-am (the time i needed to start leaving to arrive in Indianapolis during afternoon with traffic) that they managed to find an ambulance to ride her home that will leave them around 10-pm. When i laughed in their ear of how unrealistic that was, I was then told it would be the next day 06/30/17 and they would not confirm if i had to get her in person or drive there (this is the Friday before the 4th of July so MAJOR traffic). Note was is around 330 PM and i am at least 4 Hours away. They informed me they wanted to discharge her right now. The part that pushes me to a horrible review is the only time i talked with the doctor for the entire two weeks during a "family meeting" was for two mins and all that was discussed was medication changes then i talked with a social worker. They are so strict with rules they would not let her use a magnifying APP on her phone to read her large print bible even though she is LEGALLY BLIND!! The list of annoyances with rude staff and mishandling of her belongings is long. When she did have multiple seizures due to them playing with her medications they called me up to inform she was being sent to ER 20 mins away! They do not have an ER in this hospital. She was forced to be in a bicycle helmet nearly 24/7 (they even expected her to sleep in it!) and despite being a medical place had no guard rails for beds and instead offered to put the mattress directly on the dirty hospital floor for her to sleep on. She is epileptic and they were VERY ill prepared for this. Wife was sent here from local hospital in MI, a four hour drive, due to her having multiple disabilities and was told this facility had an attached ER for any emergencies.
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